SmileDirectClub Reviews

SmileDirectClub has an overall rating of 4.7 based on 3 reviews. Customer feedback on SmileDirectClub is mixed: SmileDirectClub reviewers highlight positive aspects like affordable pricing, convenient at-home treatment, easy-to-use app, effective results, which strongly appeal to adults seeking affordable orthodontic solutions and teens looking for discreet teeth straightening. However, SmileDirectClub is often criticized for its limited customer support, longer treatment times, potential discomfort, mixed results.

4.7/5.0

3 reviews

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All SmileDirectClub Reviews (3)
whitesnake924
January 10, 2021
"Fantastic Support from the Team"
Dom was super nice and approachable. She really made me feel comfortable throughout the whole process. Her instructions were thorough, she was prompt, and her positive attitude shone through. It’s clear she knows her stuff. I get that this might be part of the corporate approach, but she executed everything really well and clearly understands the brand and what Smile Direct aims to achieve.
blueostrich548
December 10, 2020
"Fantastic experience with friendly staff!"
I had a wonderful time; the team was super nice and addressed all my questions. I'm really pleased, especially with my smile guide, Yanet, at the Beverly Hills store.
greenwolf430
November 11, 2020
"Super straightforward and uncomplicated."
It was super straightforward and uncomplicated. Really, it was a breeze.
SmileDirectClub Q&A

Can you share a success story using smile direct club?

RonaldHansen
March 21, 2020

“Nope Nope Nope nope Nope Nope Nope Nope not at all”

How easy is it to get a hold of customer service at smile direct club?

angryladybug398
March 21, 2020

“I called them for 2 months. They kept sending me to one place then another. I had to wait for someone to call me back then they never did.”

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